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outages

After A Storm

Even after a storm has passed, it is important to remain alert to potential hazards that could have resulted from an outage or storm.

Responding to Damage from Isaias

Tropical storm Isaias, which swept through the region Tuesday, caused damage to the power system and the communities we serve. Trees are down, roads are blocked, and poles and wires have been damaged. 

Eversource crews are working closely with community and public safety officials to clear roads and assess the damage. Ensuring the safety of our communities and our crews while this work happens is our top priority. 

We know that losing power is a significant disruption, especially during this pandemic, and we will work to restore service as quickly as we safely can.  

We’re also aware that after the storm passed through Tuesday, we experienced technical issues that prevented some customers from reporting their outage via the website, call center and our mobile app. We worked through the night to restore those channels but have continued to experience intermittent issues with them.  

Report an Outage 
If you have not yet been able to report an outage, the best option today is to Report an Outage on our website. On that page, enter your phone number or your Eversource account number and click the “Go” button. 

Here are some potential safety hazards to be on the look-out for:

  • If all of your neighbors have their power back on, but yours is still out, report your outage again by calling:
    • Connecticut - 800-286-2000
    • Eastern Massachusetts - 800-592-2000
    • New Hampshire - 800-662-7764
    • Western Massachusetts - 877-659-6326
  • If you require emergency shelter, either because of damage to your home, the temperature or other reasons, please contact the American Red Cross online or by dialing 211.
  • If you have to drive, watch out for trees and wires in the roadway. Do not drive across a downed power line. Treat all nonworking traffic lights as stop signs and proceed cautiously at intersections.
  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching—such as puddles and metal fences.
  • Notify local fire, police, and electric utility officials about downed power lines.
  • Do not enter damaged buildings with flame lanterns, candles or lighted cigarettes because there may be gas leaks.
  • Plug in and then turn on your appliances one at a time to avoid a power surge.
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